Shipping policy
1. Shipping Address
We ship orders to the address provided at checkout.
We are not responsible for incorrect or incomplete addresses.
2. Processing Time
Orders are processed within 1–3 business days, excluding weekends and holidays.
3. Shipping Methods Offered
1. DHL Free Shipping
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Cost: Free
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Estimated delivery time: 7–12 business days
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Available worldwide
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Includes tracking
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Ideal for cost-efficient delivery without urgency
2. DHL Express Shipping
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Cost: Calculated at checkout
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Estimated delivery time: 3–6 business days
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Worldwide coverage
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Includes full tracking updates
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Priority handling and faster delivery
4. Customs, Duties & Taxes
International shipments may incur customs fees.
Customers are responsible for any import duties or taxes charged by their country.
We cannot influence or control these charges.
5. Delays
Delivery times are estimates. Delays may occur due to:
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Weather conditions
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Customs processing
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Carrier disruptions
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High volume periods (Black Friday, Christmas, etc.)
6. Tracking
Tracking numbers are provided by email once the order is shipped.
7. Lost or Stolen Packages
If your package is lost or stolen after delivery confirmation, please contact the carrier directly.
We will assist when possible but are not responsible for packages marked as delivered.